The challenge
Georg Fischer is a global manufacturer of piping systems for gas, water treatment, chemical processing and other industries. Its Signet location in Los Angeles develops and manufactures measurement and control products for process automation.
With 800+ SKUs subject to frequent change, and customers in every region with their own local and legislative requirements, production was complex. Around 20 SKUs represent 80% of revenue, alongside a long tail of low-volume products. The legacy work instruction platform couldn’t support images or video, and its architecture was no longer supported, so changes were impossible.
Having previously tried to move to a new system which was not favoured, we were stuck with two systems, neither of which was effectively managing our work instructions.
The solution
An engineer discovered ProcessIQ in 2017. The team recreated the elements operators liked from the legacy system inside ProcessIQ’s modern, flexible templates, and anyone can now revise an instruction through a document control workflow, without relying entirely on engineering.
ProcessIQ eliminates wasted time. Anyone can use the tool, so we are not relying entirely on engineering to make updates.
The results
Outdated systems have been removed and replaced by one easy-to-use tool. The production cells get clear, specific method sheets for every build, and the team is saving significant time authoring and updating work instructions. Crucially, production managers and operators have fully bought in, because the instructions are in a format they want to follow.
One of the biggest benefits of moving to ProcessIQ has been the partnership between us and the ProcessIQ team. The cooperation and support from the team is excellent.
